“BMW, Daimler, Volkswagen: Speech Recognition Improves Customer Experience”: Ramin Assadollahi about Chatbots

19.03.2019

What are the advantages of AI-supported Chatbots within customer-support and the driver-vehicle interaction? What’s key for integrating AI-solutions for speech recognition? What’s the difference between speech processing and speech comprehension?

ExB-CEO Dr. Ramin Assadollahi describes the status-quo of chat and dialogue systems within the automotive section in an expert article at CIO.de.

CIO.de is the leading IT-business portal in Germany which mainly deals with the economic and strategic aspects of the use of information technology in companies.

The full article (German language only) can be found at
https://www.cio.de/a/spracherkennung-verbessert-die-customer-experience